Contact us
Order problems get answered first — include your order number.
What to include
- Your order number, in the form 20261023-A1B2C3
- Your phone model and the destination you are travelling to
- For activation problems: what the screen says, word for word
Before you write in
A profile that will not install is usually a carrier-locked handset, and a profile that installs but shows no service usually needs data roaming switched on for that line.