Help centre

Answers for before you buy, while you install, and once you are travelling.

• 📶How eSIM worksWhat an eSIM is and what happens from purchase to landing.
• 🛒Ordering and deliveryHow to order, when the eSIM arrives and where to find it later.
• 📲Installing your eSIMStep-by-step setup for iPhone and Android.
• 🔍Is my phone compatible?Search the list of models that support eSIM.
• 📊Data and speed limitsAllowances, daily plans, throttling and what counts as usage.
• 💬Frequently asked questionsActivation, tethering, running out of data and refunds in short answers.
• 💳Payment and currencyWhat you are charged, in which currency, and how refunds are paid.
• ⭐Points termsHow points are earned, spent and taken back.
• ↩️RefundsWhen an unused eSIM can be refunded, and how.
• ☎️Hong Kong phone numberA +852 number for SMS codes, kept as long as you need.
• 🤝Partners and businessesReselling, affiliate links and company accounts.

Still stuck? Contact us